Privacy Policy

Privacy Policy

This information explains the terms under which Conserral, Lda., with registered offices at Escadinhas da Fonte da Pipa, 3 2710-557 Sintra, under the single legal person and registration number 513 739 424, hereinafter referred to as ÁGUAMEL SINTRA, processes the information collected and used on the website ( All these rules are in accordance with national legislation.

Information collected

Águamel Sintra collects two types of data: personal data and anonymous data. Anonymous data occurs while the user is visiting our site and is intended to improve the functioning of the site, including the management and prioritization of content. Personal data is provided voluntarily by the user. Users can always refuse to provide personally identifiable information, however, this may prevent them from enjoying all the services and features.

Before providing us with any information, we recommend that you read this document describing our privacy policy. By accepting these terms and conditions, you expressly accept the provisions of this policy.


This policy applies:

  1. For all data processing implemented at Águamel Sintra | Boutique Guest House;
  2. For the Águamel Sintra booking website, including
Processing and protection of your personal data

Transparency: whenever you provide us with your personal data, you will be informed of the purpose of the personal data;

Legitimacy: we store and process your personal data only for the purposes described in this policy;

Relevance and accuracy: we only store personal data that is necessary for the purpose stated and we will take the necessary steps to ensure that the personal data we hold is accurate and up to date;

Storage: we only store personal data for the period necessary for the purposes for which it was collected, in accordance with the provisions of the law;

Access to personal data: all users who provide us with personal data have the right to obtain a copy of the data and to change it, simply by sending an email to requesting this;

Confidentiality and security: we guarantee all technical and organizational measures to protect your personal data against alteration, accidental or unlawful loss, unauthorized use, disclosure or access;

International sharing and transfer: we may share your personal data with third parties for payment processing, email services and other services essential to the operation of Águamel Sintra (such as business partners and/or service providers) for the purposes set out in this document. We take all appropriate measures to ensure security when sharing or transferring this data.

What personal data is stored?

At different stages of your contact with us, we may be obliged to ask you, as a customer of Águamel Sintra, for information about you and your family members, such as:

– Contact details (e.g. full name, telephone number, email, address, etc.);

– Personal information (e.g. date of birth, nationality, medical conditions, etc.);

– Information about your children (e.g. full name, date of birth, etc.);

– Your credit card number (for transaction and booking purposes);

– The date of arrival and departure;

– Your preferences and interests (e.g. room preferences, cultural interests, newspapers, etc.);

– Your questions/comments during or after your stay.

Conditions for third party access to your personal data

In order to guarantee the right to access and amend data, we have to share  personal data with internal and external recipients, subject to the following conditions:

Within Águamel Sintra, in order to offer the best service, we may share personal data and give access to authorized personnel, including:

– Hotel staff;

– Reservation service;

– Business partners and marketing services, such as an email service provider;

– Medical services, if applicable;

– Legal services, if applicable.

In general, any appropriate person for the specific categories of personal data.

With service providers and partners: personal data may be sent to third parties in order to provide the necessary services and improve your stay, for example:

  1. External service providers: marketing services, banks, credit card issuers, external lawyers, etc;
  2. Business partners: Águamel Sintra may, unless otherwise specified, share certain personal information with business partners. If this happens, the partner will be able to check, analyze and apply certain devices to your data. This data processing will allow Águamel Sintra and its contractual partners to determine the customer’s interests and profile, which will allow us to send personalized offers;
  3. Local authorities: We may also be required to send your information to local authorities if required to do so by law or as part of an investigation and in accordance with local regulations, this includes emergency services and law enforcement.

We may send you information via newsletter about products and services that we think may be of interest to you. If you have consented to receive our newsletter, you can always withdraw your consent. You have the right to prevent us from contacting you for marketing purposes. If you no longer wish to be contacted for these purposes, please send an email to asking to unsubscribe from the newsletter or click on the unsubscribe link in the footer of any of our marketing emails.

  1. We use cookies when someone visits the site. There are four main types of cookies:
  2. Site functionality cookies – these cookies allow access to the site and use of its features;
  3. Website analytics cookies – these cookies make it possible to measure and analyze how visitors use the website, in order to improve both its functionality and the shopping experience;
  4. Customer preference cookies – when you access our site, these cookies will take on your preferences (such as your language and location), so that we can make your experience as simple and personal as possible;
  5. Targeting or advertising cookies – these cookies are used to display relevant advertisements. They also limit the number of times you’ll see an ad and help us evaluate the effectiveness of our marketing campaigns.

By using our site, you agree to place these types of cookies on your device and to access them when you visit the site in the future. If you want to delete cookies that are already on your computer, the “help” section of your browser should provide instructions on how to locate the file or directory that stores the cookies.

Disable Cookies:

– Internet Explorer: Tools -> Internet Options -> Privacy -> Configuration.
For more information, you can consult Microsoft support or the browser’s Help.

– Firefox: Tools -> Options -> Privacy -> History -> Custom Configuration.
For more information, you can consult Mozilla support or the browser’s Help.

Chrome: Configuration -> Show advanced options -> Privacy -> Content configuration.
For more information, you can consult the Google Help Center or your browser’s Help.

Safari: Preferences -> Security.
For more information, you can consult Apple support or the browser’s Help.

Please note that by deleting or disabling future cookies, your user experience may be affected and you may not be able to take advantage of certain functions of our website.

Data storage

We will keep your information for as long as necessary to provide support-related reports, analysis/studies or for accounting purposes. We will also keep your information if it is necessary for legal or regulatory requirements, resolving disputes, preventing fraud and abuse or enforcing our terms and conditions.